Refund, Cancellation & Account Deactivation Policy
Effective Date: August 11, 2026
Company: Nynedge Software Pvt Ltd.
Nynedge Software Pvt Ltd. (“Nynedge,” “Company,” “we,” “us,” or “our”) provides software, SaaS, cloud, HRMS, WhatsApp API, LMS, and related technology services. This Refund, Cancellation & Account Deactivation Policy (“Policy”) explains the circumstances under which customers may request a refund and the conditions applicable to different Nynedge products and services.
By purchasing or subscribing to any Nynedge product or service, the customer (“Customer,” “you,” or “your”) acknowledges and agrees to the terms of this Policy.
1. General Refund Conditions
Refund eligibility depends on the product or service purchased and the specific conditions stated below.
Where an annual subscription is eligible for a refund, the refund request must generally be submitted within 30 calendar days from the date of purchase, unless a different period is specifically stated for the applicable product.
Monthly subscriptions are non-refundable once the subscription has been purchased or activated.
A refund request does not automatically guarantee approval. Nynedge reserves the right to review and approve or reject refund requests based on the applicable product terms, usage, service status, and circumstances of the request.
If a refund is approved, it will generally be processed within 15 working days from the date of approval.
Payment gateway, transaction, processing, banking, or other third-party charges may not be refundable. Any such charges will be subject to the applicable payment gateway, payment processor, bank, or third-party provider's policies.
Any taxes, statutory charges, or other amounts that cannot be recovered by Nynedge may be deducted from the refundable amount where applicable.
Refunds will normally be processed through the original payment method, subject to the policies and capabilities of the relevant payment provider.
Customers may be required to provide necessary transaction or account information to process a refund.
Cancellation of a subscription and refund eligibility are separate matters. Cancellation does not necessarily entitle the Customer to a refund.
2. WhatsApp API
The following refund terms apply to Nynedge's WhatsApp API services:
Annual Subscription: An annual WhatsApp API subscription may be eligible for a refund if the Customer submits a refund request within 30 calendar days from the date of purchase, subject to review and approval by Nynedge.
Monthly Subscription: No refund will be provided for monthly subscriptions after the subscription has been purchased or activated.
Integration With Other Platforms: If the WhatsApp API service is connected or integrated with another platform, including platforms using SSC or similar third-party billing/integration arrangements, the refund will be governed by the applicable billing arrangement. If the applicable charges have been billed or collected by the third-party platform, any refund will be subject to that platform's refund policy. If charges have not been billed by the third-party platform, this does not by itself create an entitlement to a refund from Nynedge. Where the Customer purchases the WhatsApp API service separately and directly from Nynedge, the refund terms stated in this Policy will apply.
Meta Sign-On / Messaging Charges: If Meta Sign-On is active or messaging services have already been used, charges associated with messages that have been sent or consumed are non-refundable. Any third-party fees, Meta-related charges, messaging charges, or other usage-based charges that have already been incurred may not be refundable.
Cancellation and Account Deactivation: Once a subscription is cancelled or a refund is approved: The relevant account/service may be deactivated. Deactivation does not necessarily mean that the account or its data is immediately deleted. The Customer is responsible for deleting their account and/or data where required. Customers should export or back up any required information before cancellation or deactivation.
3. HRMS
The following refund terms apply to Nynedge's HRMS services.
Annual Subscription: An annual HRMS subscription may be eligible for a refund if the Customer submits a refund request within 30 calendar days from the date of purchase, subject to Nynedge's review and approval.
Monthly Subscription: No refund will be provided for monthly subscriptions after the subscription has been purchased or activated.
Cancellation and Account Deactivation: Upon cancellation or approval of a refund: The HRMS account may be deactivated. Deactivation does not necessarily mean that the account or associated data is immediately deleted. The Customer is responsible for deleting their account and data where applicable. Customers should download or back up required information before cancellation.
Refund Processing: If a refund is approved, it will generally be processed within 15 working days. Payment gateway and third-party processing charges may be non-refundable and will be handled according to the applicable payment provider's policies.
4. White-Label LMS
Nynedge's White-Label LMS services may include customized themes, designs, configurations, integrations, modules, development work, deployment, and other dedicated software development.
Because the White-Label LMS may involve customized design and development work specifically for the Customer, the following special refund conditions apply.
Refund Within 24 Hours / Before Work Begins: A refund request may be submitted within 24 hours of purchase or before customization/development work begins, whichever condition is applicable. Refund eligibility remains subject to review and approval by Nynedge.
After Design Approval: If the Customer requests a refund after the design/theme has been approved, but before software deployment, and the Customer is not satisfied with the service, Nynedge may provide a 50% refund, subject to review and approval. The remaining amount may be retained to cover design, customization, development, project management, and other work already performed.
After Software Deployment: No refund will be provided after the White-Label LMS has been deployed, as the software is a dedicated/customized solution and significant development, configuration, deployment, and infrastructure work may already have been completed.
Yearly or One-Time Payment With Annual AMC: The White-Label LMS may be provided under either a yearly subscription/payment model, or a one-time software payment with a yearly Annual Maintenance Contract (AMC). The refund conditions applicable to the specific stage of customization, development, design approval, and deployment will apply accordingly.
Refund Processing: If a refund is approved, it will generally be processed within 15 working days. Payment gateway and third-party processing charges may be non-refundable and will be subject to the applicable payment provider's policies.
5. Cloud Solutions
The following refund terms apply to Nynedge Cloud Solutions and related cloud services.
Annual Subscription: An annual Cloud Solutions subscription may be eligible for a refund if the Customer submits a refund request within 30 calendar days from the date of purchase, subject to review and approval.
Monthly Subscription: No refund will be provided for monthly subscriptions after the subscription has been purchased or activated.
Cancellation and Account Deactivation: Upon cancellation or approval of a refund: The relevant cloud service/account may be deactivated. Deactivation does not necessarily mean that the account or data is immediately deleted. The Customer is responsible for deleting their account and data where applicable. Customers are responsible for taking appropriate backups of their data before cancellation or deactivation.
Refund Processing: If a refund is approved, it will generally be processed within 15 working days. Payment gateway, transaction, infrastructure, third-party service, or other applicable charges may be non-refundable and will be subject to the relevant provider's policies.
6. How to Request a Refund:
All refund requests must be submitted by email to sales@nynedge.com within the applicable refund period specified for the relevant product or service.
The refund request should include: Customer name, Registered email address, Product/service purchased, Transaction/order ID, Date of purchase, Reason for requesting the refund, and Any other information reasonably required by Nynedge Software Pvt Ltd. to evaluate the request.
The date on which the refund request email is received by sales@nynedge.com will be considered the date of submission for determining whether the request was made within the applicable refund period.
Submitting a refund request does not constitute approval of the refund. Nynedge Software Pvt Ltd. will review each request in accordance with the applicable product-specific refund terms and reserves the right to approve, partially approve, or reject the request.
8. Account Cancellation and Data
Cancellation or refund of a service may result in the associated service or account being deactivated.
Unless otherwise stated in the applicable service agreement, deactivation and deletion are separate processes. Customers are responsible for deleting their accounts and for maintaining appropriate backups of their data before cancellation.
Nynedge may retain certain information where required for legal, regulatory, accounting, security, fraud-prevention, or other legitimate business purposes.
9. Third-Party Services and Charges
Certain Nynedge products may depend on or integrate with third-party services, platforms, APIs, payment processors, messaging providers, cloud providers, or other external services.
Charges incurred through such third parties may be non-refundable and may be governed by the third party's own terms and refund policies.
Where Nynedge has already paid or incurred a third-party charge on behalf of the Customer, such amount may be deducted from any approved refund where legally and contractually permissible.
10. Changes to This Policy
Nynedge Software Pvt Ltd. reserves the right to modify or update this Refund, Cancellation & Account Deactivation Policy from time to time.
Any updated version will be published through Nynedge's official website or other appropriate communication channels. The revised Policy will apply to purchases and subscriptions as specified in the updated version.
11. Contact Us:
For refund, cancellation, or account-related queries, Customers should contact Nynedge Software Pvt Ltd. through the official support or contact channel provided with their Nynedge account, at [sales@nynedge.com], or on the Company's website.
Nynedge Software Pvt Ltd. reserves the right to interpret and apply this Policy in accordance with the applicable service agreement, applicable law, and the specific circumstances of each refund request.